For a printable version of the Reporting topics, click here: http://ws4.insightdirect.com/Download/Website/docs/Crystal_Reports.pdf
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There are two types of reports in ServiceCEO:
Active Reports. Indicated by
, these reports are default ServiceCEO system reports. These reports cannot be customized.
Crystal Reports. Indicated by
, these reports are built using Crystal Reports®. If you have purchased an Integrated Crystal Reports Designer License, you can edit the structure and format of these reports.
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