Capacity is the amount of work your company can perform within a specific time period. The more employees you have working, the larger your available capacity. Exactly how an employee's availability correlates to an increase in capacity for a specific slot or window is determined in the Capacity Management Configuration dialog box.
For example, as displayed in the Building Window Availability section above, every employee that is available for one or more hours in the time span from 6:00 AM to 12:00 PM will increase your capacity for the AM window. This available capacity is displayed on the Dispatch Board.
Back to Defining Capacity Management