Call Center Overview

The ServiceCEO Call Center is designed to help you handle telephone calls from your customers by streamlining and standardizing data entry procedures. In addition, the Call Center helps you easily switch between multiple telephone calls.

The Call Center is a great place to standardize your business processes by defining call types that walk your Customer Service Representatives through the process they should follow for specific situations. A call type is a particular type of call that should be handled in a certain manner. The call type will include links to user actions so, as we will see, the call type organizes certain actions together by linking together relevant shortcuts.

Tip!

Tip:
Before you can use the Call Center, you must first configure your call types. For details on configuring call types, see the Defining Call Types section.