Creating an Adjustment Transaction

To create a new adjustment for a customer that is not linked to a particular job:

From the customer's Billing History tab, click New Transaction. The Charge tab of the Add Transaction dialog box appears.
Click the Adjustment tab.

If necessary, adjust the transaction date from the Enter Transaction Date calendar box.
Select the type of the adjustment from the Select Adjustment Type drop-down list. Your choices are:
- Standard. A regular adjustment that will not have taxes assigned to it. Can be either a positive or a negative amount.
- Credit Note. An adjustment that will credit the customer's account. You can assign taxes to credit notes. Credit notes must have a negative amount.
Type a description of the adjustment into the Enter Adjustment Detail field.
Type the amount of the adjustment in the Enter Charge Amount field. Credit Notes must be assigned a negative charge amount.
If you are integrated with a General Ledger program, select the appropriate Accounting account to which this adjustment should be exported from the General Ledger Account drop-down list.
If applicable, select the check box corresponding to the invoice(s) to which the adjustment should be added. If you do not select any invoices, the adjustment will be added to the customer's general account and will appear as a miscellaneous adjustment on the customer's Billing History tab.

Tip!

Tip:
You can control which invoices appear here by clicking on the Open, Closed, All, and Filter for Invoice # tabs. In addition, you can view the invoice by selecting an invoice and clicking View Invoice.

If you'd like, you can type a note for the adjustment in the Notes field.
When complete, click Save & Close. If you'd like to enter a new Transaction, click Save & New.

Once you've created the adjustment, it will appear on the customer's Billing History tab as either part of the invoice you selected in step eight or as an unapplied payment. You can then apply this payment to a job in the Completion Wizard (if not using Advanced Billing A billing method where you can manually define how to split the billing of particular invoices (how much will be billed to what person at what time?). See the Defining Billing Properties section of the Implementation Manual for more details.) or by selecting an invoice for this payment at a later date.