Technical Support

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If you run into any problems with ServiceCEO, our Technical Support Specialists can quickly resolve your questions in three ways:

Support Tickets. The fastest method of receiving technical support is to submit a Support Ticket online via the Member Center.

Tip!

Tip:
All inquiries (Support Tickets) submitted online - via the Member Center - will be handled first. Tickets submitted via the telephone will be handled, after online inquires, in the order in which they were received.

Telephone. The dedicated Technical Support Line is (617) 557-4898. Please do not call the main Insight Direct number (800-471-4200) as the support staff does not have access to this line.
Remote Assistance. With your permission, our support personnel can log into your computer and fix your problems directly. This requires a small software utility to be downloaded and installed.

Note!

Note:
You must have an active Membership Plan in order to obtain technical support. Technical support minutes are separate from your Membership Plan; you must purchase minutes in order to receive assistance. An active Membership Plan is required to receive technical support because you may need access to the materials in the Member Center (ServiceCEO software updates, training materials, Knowledgebase articles, etc.) in order to fix your issue. Support Minutes never expire as long as you have an active Membership Plan; however, if your Membership Plan does expire, your Support Minutes also expire.

Click here to read Insight Direct's Technical Support policy.

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