The Member Center

To access the Member Center and receive technical support, you must have an active Membership Plan. The Member Center offers many useful features:

• Solutions Knowledgebase. The online Solutions Knowledgebase is a searchable database containing hundreds of solutions to common ServiceCEO problems and suggestions for handling common issues. Click the Find Solution button to search for your issue.

• Software Upgrades. Download and install the latest ServiceCEO upgrades to keep your software current with the latest ServiceCEO innovations. Click the ServiceCEO Downloads link.

• Support Ticket Management. Customers with a support plan can submit Support Tickets to Technical Support by clicking Log a Support Ticket. In addition, click View Support Tickets to view and attach comments to any of your past and current Support Tickets as you interact with our Technical Support Technicians.

• Discussion Boards. An online forum where you can post questions and comments to the rest of the ServiceCEO community. These forums can be extremely useful to help you work though ServiceCEO workflow issues and concerns. Click the Discussion Boards  link to open the boards.  

• Online Store. Purchase new licenses for users or additional features (Google Maps, MobileTech, Customer Web Access, etc.)

• Training Databases. You can download and use any database in our database library. These contain both training databases as well as blank databases, both configured to many specific service industries. See the Database Library section for more.

• Crystal Reports Library. You can download a number of reports, created by Insight Direct or other ServiceCEO users, for your own personal use.

• Best Practices Library. A series of documents with detailed ServiceCEO best practices and procedures, including security and networking recommendations.

• Documentation. The ServiceCEO Help System contains everything you need to configure, setup and use ServiceCEO. You can access it in two ways:

• When logged into ServiceCEO, press F1.

• Online at http://support.insightdirect.com/help/serviceceo.htm

• Additional documentation. For other documentation, including release notes and supporting documents for ServiceCEO add ons, please see the Documentation tab of insightdirect.com.

Logging into the Member Center

To log in to the Member Center:

1. Point your browser to the Insight Direct Support page at http://www.insightdirect.com/support.html.

2. Click the orange Log into Member Center button. The Member Center Login page appears.

3. Type your e-mail address into the E-mail Address field.

4. Type your password address into the Password field.

6. Click Login. The Welcome to the Insight Direct Member Center page appears.

Next Topic: Additional Materials