Testing the Connection

Previous Topic: Configure your Website

Before you send out your customer web access site to your customers, you should test the connection to make sure it's working correctly. To do so:

1. Open an Internet browser and navigate to http://localhost/webaccess/. The ServiceCEO Online Services page appears.

2. To access the system for the first time, you must first get your user name and password. Click the click here link.

3. Type your e-mail address into the Email field.

Caution: If you are located on a domain (e.g., yourcompanyname.com) and attempt to e-mail a password to an address using the domain name (e.g., pat@yourcompanyname.com), the password request will not able to be sent. To workaround this problem, we recommend you use a third-party or remote e-mail address - like Hotmail, MSN, Yahoo, etc. - to e-mail the test password to yourself.

4. Click send my password. A password will be e-mailed to you.

Caution: In order to receive a password, the e-mail address must be a valid customer e-mail address within ServiceCEO. However, note that two customers cannot use the same e-mail address. If an e-mail address is duplicated, NEITHER customer will be able to access ServiceCEO. In short, all customers should have a unique e-mail address.

5. When you receive your password, re-open http://localhost/webaccess/. The ServiceCEO Online Services page appears.

6. Type your e-mail address into the Email field.

7. Type your password into the Password field.

8. Click Go. You will be able to see the customer web access section of ServiceCEO.

To point your customers to the web access site, you will need to replace "localhost" with your website URL Uniform Resource Locator (URL) is a string of characters that refers to a web page on the Internet. For example, http://www.serviceceo.com/ is a URL. and, if applicable, your port number. You may need to work with your ISP Internet Service Provider, a company that provides access to the Internet. For a monthly fee, the service provider gives you a software package, username, password and access numbers. Armed with this data, you can then log on to the Internet via a modem and browse the Internet. and local network administrator to determine the proper URL. If your network runs through a router, you will you may need to forward some of the router's ports. Most web sites will operate on port 80.

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