Troubleshooting the MobileTech Setup

The sections below some issues you may encounter when configuring MobileTech.

Don't See the Login Page?

If you cannot see the MobileTech Login page after installation, ASP.NET 1.1 may be misconfigured. To determine if this is the case:

  1. Open IIS. Select Start > Programs > Administrative Tools > Internet Information Services. The Internet Information Services dialog box appears.

Note!

Note:
This path may vary based on your operating system. If the prior instructions are not accurate for your computer, please consult your operating system's documentation on how to access the IIS management console.
One possible alternative path is to open the Control Panel, double-click Administrative Tools, then double-click Internet Information Services.

  1. Navigate to your MobileTech folder. You should find it in the Internet Information Services/(name of your computer)/Default Web Site/MobileTech..

  2. Right-click the MobileTech folder and select Properties from the pop-up menu.

  3. Click the HTTP Headers tab.

The Custom HTTP Headers box should display text similar to what appears in the above screenshot. If it does not, perform these steps:

  1. Open a command prompt. To do so:

    1. Select Start > Run. A Run dialog box appears.

    2. Type "Command" or "cmd" in the Open field.

    3. Press Enter. A "dos" or command prompt window appears.

  2. Type "C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\aspnet_regiis.exe -i". Do not include the quotes.

  3. Press Enter. ASP.NET 1.1. will be configured.

  4. Test the MobileTech Connection. You should now see the login prompt.

Configuring XP Professional for 40 concurrent users

Windows® XP Professional runs IIS 5.1, which, by default, only supports 10 connections. For many companies, this is not enough connections to support all of your users. The steps below enable you to increase IIS' connections limit to 40, which Windows has hardcoded as the maximum number of connections. If you want to support more then 40 concurrent users, you will need to use one of the Server operating systems.

To Increase the Connection Limit of IIS 5.1:

  1. Select Start > Run. The Run dialog box appears.

  2. Type cmd into the Open field.

  3. Click OK. A command prompt window appears.

  4. Type "cd \inetpub\adminscripts" at the prompt. This will connect you to the adminscripts folder.

  5. Type "cscript adsutil.vbs set w3svc/MaxConnections 40" at the prompt. This will run a script that sets the MaxConnections value in the IIS database to 40 (the maximum allowed).

  6. Type "iisreset" at the prompt. This command shuts down and starts IIS so that the new settings will take effect.

Back to the Table of Contents

Did you find this topic useful? Yes
No
I don't know		 Why?